1. INCORRECT PRODUCT
In the event of an error in the shipment of the product, i.e. the purchase of the product does not coincide with the reference purchased, you have 14 calendar days from the date of receipt of the order to return the product. You should contact our customer service department at the e-mail address
info@recambiosdecamiones.com, or by calling 937 214 573. W TRUCKS will pay the amount of the product and the shipping costs at the time of receipt of the product in the shop, using the payment method used for the purchase of the product.
2. DEFECTIVE PRODUCT
In the event that the return is because the product is defective, you must notify us within a maximum period of 48 hours. The defect must be confirmed by sending photographs showing that the item is actually damaged or deteriorated. The photographs must be sent to the e-mail address
info@recambiosdecamiones.com. W TRUCKS will pay the amount of the product and the shipping costs upon receipt of the product in the shop, using the payment method that was used to purchase it. You can also contact our customer service department by calling 937 214 573.
3. WITHDRAWAL
In accordance with the provisions of Spanish legislation, the user has the right of withdrawal, by virtue of which he/she may return the product received if he/she finds that it does not meet his/her expectations. The exercise of the right of withdrawal is reserved for those users who act as consumers and/or users, in accordance with the definition given by the Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users, and may be exercised within a maximum period of fourteen (14) calendar days from receipt and according to the official calendar of the place where the good has been delivered. In order to exercise this right, the product must be in perfect condition and in its original packaging and with all its accessories. The refund of the purchase price will be made using the same means of payment used to pay for the order and, in any case, within a maximum of fourteen (14) calendar days from the reliable receipt of the cancellation request. The return costs arising from the exercise of the right of withdrawal shall be borne by the customer, except in the case of non-conformity with the items. In the event that the products do not arrive in perfect condition, W TRUCKS reserves the right to pay a lower amount for your order, and may take back any amounts payable to the user for failure to comply with the obligations set out herein. To process a return of this type, the following steps must be followed:
- The user must notify W TRUCKS, in Sant Quirze del Vallés (08192), C/ Mallorca 43-47, with telephone 937 214 573 and e-mail info@recambiosdecamiones.com, of his/her decision to withdraw from the purchase made, by means of an unequivocal statement, by post, fax or e-mail.
- To exercise the right of withdrawal, you must complete the withdrawal form that will be provided by email once you have contacted us.
